Board Member Resources

Frequently Asked Questions

• How much are your management fees per month?

  Our management fees are structured based on the specific needs of the association and the level of services required. For detailed information on management fees, please refer to your homeowner portal on AppFolio, where you can review the breakdown of fees and services provided. If you have any questions, feel free to contact us directly.

• What is included in the financial summary and how often are they provided to the board for review?

  The financial summary includes a comprehensive overview of the association's financial status, such as income, expenses, and any outstanding balances. This typically includes monthly income statements, balance sheets, and budget variance reports. These financial summaries are provided to the board for review on a monthly basis. You can access all financial documents through your homeowner portal on AppFolio for easy reference.

• Does your company assist in the facilitating of annual audits and tax preparation?

  Yes, we assist in facilitating annual audits and tax preparation for the association. We work with certified accountants and tax professionals to ensure that all necessary financial documents are prepared and submitted in compliance with local regulations. You can find relevant documentation and progress updates through the homeowner portal on AppFolio.

• What is your process for the collection of delinquent homeowner accounts?

  We follow a structured and compliant process for the collection of delinquent accounts. Initially, homeowners receive reminders and payment options through their portal. If payments are not made, we follow up with formal notices and may escalate to collections if necessary. You can track the status of delinquent accounts and collection efforts through your homeowner portal on AppFolio, which will keep you updated every step of the way.

• What assessment payment options do you provide to owners?

  We offer a variety of payment options to homeowners to ensure flexibility and convenience. We allow homeowners or monthly payments. These options typically include:

  • Online payments: via credit card, debit card, or ACH transfer
  • Recurring payments for easy management of monthly assessments
  • Mail-in checks

  Homeowners can manage and choose their preferred payment method through the homeowner portal on AppFolio.